To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

Our Reward Point Program is as simple as it sounds. While shopping at Pool-chem.co.uk you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at Pool-chem.co.uk.

The Reward Point Program began on Friday 22 May, 2009 . All purchases made after that date will earn points.

When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by Pool-chem.co.uk.

Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

You must login to your account in order to view the status of your points.

During the checkout procces you'll be able to pay for your order with your points balance.

* in most cases shipping fees and taxes excluded. See refered FAQ for more details.

Currently, for every £1.00 spent at Pool-chem.co.uk you'll earn 3
For example:
          Product Cost:  £100.00
          Value of Points Earned:  £3.00

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

Last updated: Thursday 09 April, 2009

If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at Pool-chem.co.uk.
During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

Currently, a minimum balance of 300 points (£3.00) is required before you can redeem them.
We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Thursday 11 June, 2009

Currently, no Minimum Purchase Amount required to redeem your points.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

A maximum of 10,000 points (£100.00) is allowed to redeem per order.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Thursday 09 April, 2009

No. When calculating the amount of points earned, the shipping fees are excluded.

Last updated Wednesday 08 April, 2009

No. When calculating the amount of points earned, the taxes are excluded.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

Yes. When calculating the amount of points earned, all items which have been discounted are included but purchases made using coupons are excluded.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

Yes. Please note, any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

"Word-of-mouth" advertising is the most powerful form of advertising there is.
Referral Points is based on the idea that we should both benefit from your referrals.
When your referred friend places an order, during the checkout procces on the same page that you select a payment method there will be a box to enter a Referral code. Your Referral code is your registered email address with us.
When we receive your referred friends completed and approved order, we will reward your Points account with 500 points.
The more first time orders we receive from your referrals, the more reward points you will receive.

Last updated: Thursday 09 April, 2009

Currently this feature is disabled.

Last updated: Thursday 09 April, 2009

Currently, no restrictions apply to what items may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

Currently, no restrictions apply to the kind of items which may be purchased using your points balance.

We strongly advise you to check this page often as we may make changes to this policy.

Last updated: Wednesday 08 April, 2009

• Shopping Points are only available to registered Pool-chem.co.uk member's.
• Shopping Points Reward can only be collected and used with online purchases paid for by credit/debit card. and are only validated at Pool-chem.co.uk.
• Points are non-refundable and can't be transferred between member's.
• Shopping Points are non-transferable or exchangeable for cash under any circumstances.
• Shopping Points will not be refunded for any cancelled order.
• When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
• When calculating the amount of points earned, shipping fees and taxes are excluded(unless otherwise specified. Please see the FAQ items on shipping and tax for more details).

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.

For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.

All orders are accepted and supplied in accordance with our Standard Terms and Conditions of Sale.