Payments:

Euro prices given in our website are approximate and for guidance purposes only.

All products are offered for sale within the UK and Europe ONLY. Orders up to 150 kgs total weight will normally be sent by Post or Courier - Orders over 150 kgs total weight will normally be sent by road transport (lorry).

Shipping Non-Hazardous Products - UK:

Products which are sent by mail (Recorded or Special Delivery) have the cost of delivery included in the price shown for the product and no additional delivery costs are applied.

Shipping Non-Hazardous Products - Outside the UK:

A shipping surcharge may apply and if this is so we will advise you by e-mail with instructions on how to pay the surcharge. The order will be shipped when the surcharge has been paid. If you decide not to proceed with your order we will refund the order value in full.

Shipping Hazardous Chemicals:

All chemicals are shipped in accordance with the legal requirements for the product concerned. Some low hazard chemicals require no specialist handling (and some may even be sent by post) but more hazardous chemicals require specialist handling by trained drivers which results in higher transport cost. In order to avoid increased risk of injury to our employees, contractors, the public or our customers we will not dispatch chemicals by inappropriate or illegal means, and we urge our customers not to support the rogue traders who do.

UK Mainland Customers : The prices shown for all hazardous chemicals include VAT and are ex-store. Customers can select whether to have their order delivered or to collect it. The cost for delivery varies depending upon the amount and nature of chemicals ordered and will be displayed at the end of the on-line ordering process. Hazardous chemical deliveries will be made by a specialist carrier and must be received at the delivery address by a responsible adult and signed for (consequently we cannot deliver to PO Boxes). Hazardous chemicals cannot be left anywhere which is insecure and/or unattended. Our couriers aim to deliver goods on the next working day after dispatch but customers should allow up to 3 working days for delivery to be made. If you think that you may be out when the delivery is made please give us details of a neighbour who may accept the delivery on your behalf. The cost of re-delivery for whatever reason may be charged extra.

Customers Outside the UK Mainland: As the cost for shipping hazardous goods varies within the European Union outside the UK Mainland, we ask customers outside the UK Mainland to pay for their goods ex-store and then to pay for the carriage separately once we know the details of your order and can calculate the shipping costs involved. Hazardous chemical deliveries will be made by a specialist carrier and must be received at the delivery address by a responsible adult and signed for (consequently we cannot deliver to Post Office Boxes). Any additional carriage costs for whatever reason will be charged extra. You will be advised of the shipping cost by e-mail which will include instructions how to pay for this on-line. If you decide not to proceed with your order we will credit your payment card in full for the goods purchased ex-store. Alternatively you may prefer to make your own arrangements for collection and shipping (see "Customer Collections" below).

Dispatches - UK Destinations:

For orders received before Midday (Monday - Friday) dispatch will be on the day of order receipt subject to availability. For orders received after Midday (Monday - Friday), at weekends or on statutory holidays dispatch will be on the next working day subject to availability.

Dispatches - European Destinations (Outside UK Mainland):

All Products Other Than Hazardous Chemicals:

For orders received before Midday (Monday - Friday) dispatch will be on the day of order receipt subject to availability. For orders received after Midday (Monday - Friday), at weekends or on statutory holidays dispatch will be on the next working day subject to availability.

Hazardous Chemicals:

Goods will be dispatched as soon as possible after the customer has paid both for the goods and the shipping costs.

Customer Collections - Hazardous Chemical Products ONLY:

Customers wishing to avoid paying delivery charges may elect to collect their orders for hazardous chemical products previously placed and paid for on-line from:

Tennants Distribution Ltd, Arrowsped Warehouse, Thamesway, Northfleet, Kent, UK, DA11 9DT (Click here for map).

(Please note that restrictions exist within the UK with regard to the type of vehicle which may be used for collecting hazardous goods and the qualifications of the driver involved. It is the responsibility of the customer collecting hazardous goods to ensure compliance with UK transport laws. We reserve the right NOT to load hazardous chemicals onto any transport which we consider may not be legal). It is the responsibility of customers collecting goods for export from the UK to make their own arrangements for the preparation of any required export documentation.

Please indicate in the comments section when placing your order that you wish to collect indicating the time and date of the planned collection. Orders will normally be ready for collection on the next working day after order placement.

Collections may be made Monday - Friday 0900 - 1600 Hrs. Please bring a copy of your order acknowledgement as proof of purchase.

Returns:

Any products may be returned at the purchaser's expense for a Credit/Debit card refund for the sales value of the goods purchased less the cost of postage, packing and carriage subject to the goods being unused (unopened and in its original packaging) and undamaged within 14 days of dispatch by us of the original order. Before any returns are made please telephone +44 (0) 1474 331010 so as to advise our sales team that goods are to be returned. Refund will be issued normally within 24 hours of goods being returned to us.

Order Suspension or Cancellation:

Orders received by us may be suspended or cancelled without notice in the event of any contingency which is outside the control of Tennants Distribution Ltd such as strike, lock out, fire, flood, government intervention, war, power failure, computer system failure or any other occurrence which may interfere with manufacturing, packing or delivery processes. In this event you will be advised accordingly by e-mail. Any orders cancelled as a result will be refunded in full.

All other conditions as per our Standard Terms and Conditions of Sale.