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Privacy Notice

Information about our Company and this website, www.pool-chem.co.uk

Modern information and communication technologies are playing an increasingly important role in the activities of our Company.

Tennants Distribution Ltd is committed to protecting your privacy. This privacy policy covers visitors to the Tennants Distribution Ltd. Internet site (www.tennantsdistribution.com) and the Pool Chemicals web site (www.pool-chem.co.uk).

The Links On Our Website

The Tennants Distribution Ltd website contains links to other Tennants Consolidated Ltd subsidiary company websites as well as selected external websites. Tennants Distribution Ltd takes no responsibility nor does it accept any liability for the content of these sites, external or otherwise. Where we provide a hyperlink to a third party's website, we do so because we believe in good faith that such a website contains or may contain material which is relevant to that on our website. Such a hyperlink does not signify that Tennants Distribution Ltd or other Tennants Consolidated Ltd subsidiary companies have reviewed or approve of the connected third party's website or its contents.

Automatic Collection Of Information

Our site automatically logs all visitors' IP addresses by programming. This data is used to see where the site is being used in the world to ensure coverage and for analysis to help better understand site usage so that we can improve our service to you. This information does not identify you as an individual, but only the computer that is being used to view the site.

Data Collection And Purpose Specification

When you enter our site you are given the option either to navigate the site anonymously or depending upon you giving us sufficient details you can register with us so that you may be able to place orders on-line and download restricted circulation data such as material safety information (SDS). We guarantee that we will not pass any of your details to any organisation outside the Tennants Consolidated Ltd group of companies without your permission.

Confidentiality and Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • Unauthorised access
  • Improper Use or Disclosure
  • Unauthorised modification
  • Unlawful destruction or accidental loss

All our employees and data processors that have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitor's personal data.

Tennants Distribution Ltd reserves the right at its sole discretion to block access to this website by any computer and/or delete any customer registration details if it is considered that such access or registration may be fictitious, malicious or unlawful.

Access to the Personal Data We May Hold About You

The personal information which you have given to us can be viewed and edited on-line by clicking the "My Account" link which appears at the top-right of the screen.

No Pester Policy - No SPAM Guarantee

Private Individuals-If you opt out of receiving our newsletter we guarantee not to send you any unsolicited electronic communication (SPAM) with the exception of notifications or queries concerning the status and progress to dispatch of any orders which you have placed with us. If you opt to receive our newsletter and you are located in the UK you automatically qualify for a minimum 5% discount on all qualifying products purchased. We will not pester you with mobile phone messages or telephone calls. If you wish to contact us with a query the best way is to eMail us and we will reply as soon as possible and usually within 24 hours. 

Trade Customers-From time to time we may send information which we regard as important or relevant to customers who have access to our Trade Counter section. The information we send will be limited in the main to product health and safety matters, product useage and new product information.

What Law Governs This Website?

Your use of this website and downloads from it shall be governed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website.

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